- Why purchase from us, VillageShoesFresno.com?
- We are a local small business Christian company that strives to deliver your highly sought out shoes.
- We are celebrating over 50 years of service in the Central California Valley and now serving most of our US states and Canada.
- Is this product really in-stock?
- Pre-Order titled items are not in-stock items and have estimated in-store arrival dates as you add to cart.
- Regular items (not titled pre-order) that you're successfully able to add to cart are typically in-stock 99% of the time. Human error is inevitable even on our best days though.
- When will my order ship?
- We process regular shipping orders within 3 week days (Mon-Fri). These will ship on the 3rd day (not counting Saturday-Sunday).
- Expedited shipping orders ship out next day, so please add one more day when selecting your service. Expedited Friday-Sunday orders will go out Monday.
- We are already experiencing early holiday rush and now receiving large volume of orders due to high demand and hard to find items.
- What is a Pre-Order?
- We have store orders in place with certain amounts of allocated pairs per size that are destined to arrive to our facility. A Pre-Oder purchase allows our customer to purchase (reserve) a pair from our store orders that would be arriving within the given estimated dates at purchase. Our store orders are typically placed months in advance with our business relationships with UGG, Birkenstock and other brands we carry.
- Is your product authentic?
- Yes. All of our product comes directly from the branded manufacturer as we are an authorized dealer of all brands we carry.
- How long does it take to get an email response?
- Please allow 24 hours. We are busy at work processing and shipping the hundreds of orders that are in.
- Why don't you answer your phones?
- We try our best to answer every call. We are a sit and fit store, so there are times when we are busy working with our customers in-store if we're not already on another line answering calls. November and December are the busiest months that may seem difficult to reach us, but rest assured we are working as fast as we can to get to everyone.
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