SHIPPING POLICY / STORE PICKUP
Shipping method and delivery times
We strive to expedite all orders! Delivery times will vary based on your location and takes between 3-8 business days. Online orders are processed and shipped within 3 business days.
*Shoes with limited availability may require a signature upon delivery to ensure receiving.
Expedited shipments will be processed the same day if placed before 12pm PST/3pm EST on a business day. Orders placed after 12pm PST/3pm EST will be processed the next business day.
Business days refer to Monday-Friday with the exception of major US holidays.
We only ship to the continental U.S., Alaska, & Canada.
International Orders - There may be additional duties/custom fees (at the point of delivery) that customers are liable for and NOT VillageShoesFresno.com.
*We do not ship to third party mail/post boxes. USPS PO Boxes are acceptable for shipping orders.
Lost or Stolen Packages
We are not responsible for lost or stolen packages if records show that it was delivered. In the event your shipment is lost by USPS/UPS and records show undelivered, please email us at: VillageShoesFresno@gmail.com
Order cancellations can be requested, but must be done before receiving shipping confirmation email (Shipping confirmations can end up in spam folders at times). Cancellations must be done by email, VillageShoesFresno@gmail.com.
Cancellations are subject to a $5 cancellation fee to cover processing fees.
Orders within California varies upon the amount ordered, and shipping costs start at $12.95 and up. Orders shipping outside of California varies upon the amount ordered, and shipping costs start at $17.95 and up.
IMPORTANT: Only The Cardholder Can Pick Up The Order.
Bring your government issued photo ID and pickup email confirmation.
Free Curbside Store Pickup for all orders.
Select Store Pickup under shipping.
Store pick-up hours are the same as our store hours.
*While using Apple Pay, you may not be able to select store pickup due to your device's settings in Apple Pay.
Shops at River Park
50 E Via Del Oro
Fresno, CA 93720
Order will be ready in 4 hours provided the order is placed by 5pm PST. You will be notified via email* when your order is ready with instructions for pickup. Once you receive your pickup email, drive to the store, come in-store or park curbside in our reserved stalls at our store front. When you arrive, call the store (559.408.4051) and an associate will bring your order out. Please be ready to show your government issued photo ID and pickup email.
*Please check your spam/junk folder in case you miss your email notification.