SHIPPING POLICY / STORE PICKUP
Shipping method and delivery times
We strive to expedite all orders! Delivery times will vary based on your location and takes between 2-8 business days. Online orders are processed and shipped within 2 business days.
*Shoes with limited availability or orders of $130 or more may require a signature upon delivery to ensure receiving.
Expedited orders will be processed the same day if placed before 12pm PST/3pm EST on a business day. Expedited orders placed after 12pm PST/3pm EST will be processed the next business day. Expedited is labeled as 3-Day Select, 2 Day Air, Overnight, and for California (Standard Expedited).
Business days refer to Monday-Friday with the exception of major US holidays.
We only ship to the U.S. (50 States) & Canada.
International Orders - There may be additional duties/custom fees (at the point of delivery) that customers are liable for and NOT VillageShoesFresno.com.
*We do not ship to third party mail/post boxes or to international shipping/container companies. USPS PO Boxes are acceptable for shipping orders.
Lost or Stolen Packages
We are not responsible for lost or stolen packages if records show that it was delivered. In the event your shipment is lost by USPS/UPS and records show undelivered, please email us at: VillageShoesFresno@gmail.com
Order Cancellations
Order cancellations can be requested, but must be done within 6 hours from placing your non-expedited order. Expedited orders move quicker and must be done before 9am PST/12pm EST. Cancellations must be done by email, VillageShoesFresno@gmail.com.
Cancellations are subject to a $5 cancellation fee to cover processing fees.
Shipping Cost
Orders within California varies upon the amount ordered, and shipping costs start at $9.95 and up. Orders shipping outside of California varies upon the amount ordered, and shipping costs start at $12.95 and up.
Store Pickup*
IMPORTANT: Only The Cardholder Can Pick Up The Order.
Bring your government issued photo ID and pickup email confirmation.
Online orders must be picked up within 5 days or will be cancelled.
Free Curbside Store Pickup for all orders.
Select Store Pickup under shipping.
Store pick-up hours are the same as our store hours.
*While using Apple Pay, you may not be able to select store pickup due to your device's settings in Apple Pay.
Pickup Location
Village Shoes
Shops at River Park
50 E Via Del Oro
Fresno, CA 93720
Order will be ready in 4 hours provided the order is placed by 5pm PST. You will be notified via email* when your order is ready with instructions for pickup. Once you receive your pickup email, drive to the store, come in-store or park curbside in our reserved stalls at our store front. Please be ready to show your government issued photo ID and pickup email.
*Please check your spam/junk folder in case you miss your email notification.