Village Shoes Return and Exchange Policy
If you are not satisfied with your purchase from Village Shoes you can return your item(s) for full refund within 20 days of delivery after approved upon inspection. Exchanges and store credits will be accepted within 30 days of delivery.
Sale items are exchangeable within 30 days of delivery, but not refundable. Store credit will be given via E-Gift Card if item is shipped back and approved for return. This gift card is only available to use at our online store. In-store returns on sale items, may receive store credit for in-store use.
Clearance items are FINAL SALE.
Exchanges (non-clearance items) may only be made via in-store, curbside, email or phone. Exchanges and Returns must be unworn and in new condition as when received. They must be in the original packaging (e.g. same manufacturer's shoe box),
Online orders can be mailed back to the address listed below. You are responsible for your own shipping cost when returning any merchandise.
Please mail returns with copy of receipt or packing list to:
50 E Via Del Oro
Fresno, CA 93720
Still have questions? Please email or call us before making your exchange or return, so that we may help you as best as possible.